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Shipping Policy:

All orders will be shipped within 24 hours of being received as long as the items are in stock. Processing hours are from 8am to 5pm Pacific Standard Time.

General Policy for Returns

At Sobel Westex, we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever.

Here are the rules to follow for your return

  • You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days.
  • Each return MUST be called in at (888)88-SOBEL. You will need to provide the order number that was given on the packaging slip to the support rep. 
  • One RGA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RGA number for each return.
  • When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Sobel Westex will not be responsible for any shipping loss.
  • The customer must inform Sobel Westex of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RGA policy.
  • All return(s) must have the original packaging and accessories.
  • The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Sobel Westex will not reimburse any customer for the shipping cost of a returned product.
  • Please allow 2-7 business days to process your return if we have stock.
  • Sobel Westex reserves the right to refuse service that would void the return policy.
  • Please note that not all items are covered by our return policy.
    We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds

You may return most items sold by Sobel Westex within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RGA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories. A 20% restocking fee may be applied to all returns for a refund if the reason for the return is due to a non SobelWestex error.

We cannot accept returns of certain items for a refund, including:

  • Any item that is returned after the 30 day grace period.
  • Any item that is not in its original condition, is physically damaged, or is missing parts.

Return Shipping Cost:

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Sobel Westex.

Restocking Fee:

A 20% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Canceled orders or address errors:

After you have clicked “Submit Order,” your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled. 

Return Procedure:

You must obtain a Return Merchandise Authorization (RGA) number within the guaranteed return period for the products. All RGA requests must be called in to customer service. Sobel Westex will not accept returns without prior authorization or an RGA number. RGA numbers are valid for 15 days. All RGA numbers should be displayed on the outside of the box you are returning to SobelWestex.
Customers are responsible for shipping any returned products to Sobel Westex. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material. Sobel Westex will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing items. The same policy applies if the product has tears, stains, or excessive wear. Please allow 2 to 7 business days to process your returns.

All Clearance Items purchased from Sobel Westex will not be accepted for returns.

Security:

We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

 



For further assistance please e-mail customerservice@Sobel Westex OR call (888) 88-SOBEL | (888) 887-6235

* It is important to read and understand our return policy before you call in a return *


THANK YOU FOR READING SOBELWESTEX’S RETURN POLICY